You Did Good

‘You make a great cup of tea.’ I know it doesn’t sound like the most fulsome praise to give someone, but it’s a decent start. The small things matter, in fact, people are more likely to believe and remember the small compliments, the droplets of praise; they become the mortar holding our days together, they … Continue reading You Did Good

Worry

I was on the phone last night for an hour talking someone down off their worry ledge.  Actually, that’s not true.  I wasn’t equipped to talk them down, I didn’t have the script for it, all I could do was listen.  And now I’m taking the time to think it through, reflect and work out … Continue reading Worry